Blog Posts by Date: May 2022


The Value of True Customer Advocacy

XIFIN Complaint to CMS Results in Modified Guidance on Health Plans’ Payment of Claims Customer advocacy is a core tenet of our business at XIFIN. While it’s easy for companies to say that customer-centricity and advocacy are core values, the proof is whether customers experience the value and impact of said commitment. The following article,...

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Part 3: Analytics for the Lab Director

This is the third installment of a four-part series. View Part One or Part 2 (Analytics for the RCM Team). Hospital financials have partially rebounded from a difficult start in 2022, but operating margins remained at a loss in March, for the third consecutive month. Meanwhile, hospitals continue to focus on improving the patient experience....

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Understand the Black Book Research Criteria to Choose the Right Outsourced RCM Services Provider

This blog is part of a series. Read Part 1. As our second blog in this series about the benefits of using Black Book Research’s comprehensive set of assessment criteria to evaluate outsourced revenue cycle management (RCM) service providers, we focus on the measures associated with Security, Compliance, and Trust.Black Book Research evaluated...

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Part 2: Analytics for the RCM Team

This blog post is the second installment of a four-part series. View Part One Profitability and patient satisfaction targets remain elusive for hospitals in 2022, but laboratory outreach and outpatient operations can contribute to these larger organizational goals with the appropriate people, processes, and technologies in place. This second...

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