TriWest Healthcare Alliance has introduced a new tool for registered providers - online claims correspondence and Webmail. Available from the secure provider portal at www.triwest.com/provider
, these tools allow registered users to electronically submit claims-specific issues and other general website inquiries directly to TriWest.
For online claims correspondence, registered users will be prompted to enter claims-related information (e.g., a beneficiary’s Social Security number and/or claims number). Users also have the ability to electronically upload supporting documentation, if required, to process their claims inquiry, appeal or review.
Webmail will allow users to submit inquiries regarding general secure website topics (e.g., User Administration, Personal Profile, and Eligibility) that don’t necessarily require an immediate resolution.