Part B IVR Now Releases Details On Overlapping Claims

NGS has added new information to the Part B IVR system. Have you ever received a Medicare Part B claim denial due to an overlapping Medicare Part A claim? The Claim Details Option 2 will now provide overlapping claim details when your claim denies due to an overlapping Medicare Part A claim. This new functionality will not only inform you that the claim denied due to an overlapping inpatient claim, SNF stay, home health episode of care or hospice claim but you may now obtain additional details without contacting the Provider Contact Center. You may obtain this additional information by selecting the "Claim Status" option (touch-tone entry #2) and then say or select "Claim Details". The IVR will provide the from and to date of service for the overlapping claim and the NPI of the facility associated with the overlapping claim.

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INDUSTRY NEWS TAGS: National Government Services, MAC J6 Wisconsin, MAC J6 Illinois, MAC J6 Minnesota, MAC JK Maine, MAC JK Massachusetts, MAC JK New Hampshire, MAC JK Rhode Island, MAC JK Vermont, MAC JK Connecticut, MAC JK New York

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