Cigna Reverses Deposits in Error

As a result of a system glitch that occurred between May 19 and May 23, Cigna has incorrectly issued deposit reversals impacting numerous providers between 5/31/2022 and 6/1/2022. Cigna has informed XiFin that they are aware of the system error and are working internally to address and correct the glitch. Payments should be reissued once the system error is fixed.  

XiFin will continue to monitor this issue and work with impacted clients to ensure payments are reissued.