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Blog Posts by Author: Kouri Andrews

The Value of True Customer Advocacy

XIFIN Complaint to CMS Results in Modified Guidance on Health Plans’ Payment of Claims Customer advocacy is a core tenet of our business at XIFIN. While it’s easy for companies to say that customer-centricity and advocacy are core values, the proof is whether customers experience the value and impact of said commitment. The following article, reprinted from the XIFIN XiConnect Customer Newsletter...