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Making Physician Referrals and Orders for Outpatient Services Easy – Why EHR Revenue Cycle Modules Aren’t Enough for Hospital Labs (Part 6)

As the sixth installment of this multi-part blog series, we address the needs of ordering or referring physicians to support them using your health system’s outpatient services. While the patient is always the primary customer, for hospital outpatient services such as ambulatory and outreach laboratory, as your outpatient and outreach programs expand further into the surrounding communities...

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Learn from the Q&A with Leaders from MercyOne Des Moines Laboratory

We recently had the pleasure of speaking with Mona Dinnauer and Teri Reiff from MercyOne Des Moines. Mona Dinnauer, MHA, MLS (ASCP)CM is the director of outreach services, and Teri Reiff, MHA, MLS (ASCP)CM is the market director for laboratory services at MercyOne Des Moines. Below is a summary of some of the key questions they addressed during the XIFIN webinar, “MercyOne Des Moines...

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Using EHRs or Enterprise Systems for Revenue Cycle Management of Ancillary and Ambulatory Services? Your Revenue Is Being Negatively Impacted (Part 5)

Electronic health record (EHR), enterprise systems, and other practice management software fail to support the unique RCM needs of ancillary and ambulatory services. Lacking the appropriate RCM tools and solutions prohibits these valuable services from having visibility into their RCM processes and being fully reimbursed for the services they provide. As an example, MercyOne Des Moines opted to...

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Don’t Let a Crisis Misguide Your Choice in Revenue Cycle Management Systems for Outreach or Outpatient Labs

Hospital outreach program leaders are very familiar with management from the hospital or health system proposing that the current electronic health record (EHR) system is sufficient to support the outreach and outpatient laboratory revenue cycle management (RCM) process. “It’ll save money,” they say. “They (the vendor) tell us that it works fine for outreach and outpatient lab claims,” they add....

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Routine Lab Volume in the US Sees Steep Drop, Gradual Recovery Due to COVID-19

Diagnostic laboratories remain at the forefront of US efforts to assess and control the spread of COVID-19. Diagnostics play a critical role both in the US pandemic response and also in helping the country as states establish plans to re-open. As states, and therefore laboratories, continue to focus on COVID-19 virus testing with the recent addition of antibody testing, elective and non-urgent...

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The Marriage of Diagnostic Data and Artificial Intelligence to Dramatically Improve Health System Decision Making

Diagnostic data is transformative yet often underutilized. The volume of diagnostic claims and their related financial data is ripe for harvesting insights that can be a catalyst for health system decision making. Identifying leading indicators such as payor behavior and reimbursement trends can assist outreach programs and laboratories in optimizing their processes, and better managing their...

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Deciding to Outsource Your Revenue Cycle Management (RCM) or Do it Yourself? Key Considerations

Achieving operational efficiency throughout a hospital, health system, independent laboratory, or independent diagnostic testing facility (IDTF) is an important criterion to ensure success. Diagnostic leaders know that by gaining efficiency and effectiveness in their revenue cycle management (RCM) processes and improving cash collections, they can significantly improve the profitability of the...

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Outreach Labs Brace for Forthcoming Transparency Regulations

The Centers for Medicare and Medicaid Services’ (CMS) new hospital price transparency regulations will go into effect on January 1, 2021. Outreach labs are anticipating new challenges as a result of the rules.According to Adam Bonislawski’s article in 360DX, “Labs Brace for Potential Plusses, Minuses of Price Transparency Regulations,” the new regulations could: Interfere with a lab’s...

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