Depending on their location in the country, laboratory billing departments have already moved or are starting to move their billing and financial team members home, and here at XIFIN, we’ve recently been fielding inquiries on best practices and advice for making this transition.
XIFIN started planning for a broad move to remote working in February. In California, where most of our team members live, an executive order requiring all individuals to “Stay at Home” was ordered by Governor Newsom on March 19th. It includes exemptions for continuity of operations for critical infrastructure sectors defined by the federal government, including the health care sector. Because of that exemption, XIFIN was not obligated to close its locations.
XIFIN is part of the fabric of the underlying critical technology infrastructure for seven of the top ten labs, four of the five biggest IDNs in the country, and more than a hundred other diagnostic providers. We don’t take this responsibility lightly. Ultimately, the threat of the Coronavirus impacting the health of the XIFIN team and the risk associated with the potential impact on our clients’ business needed to take priority. As a result, the XIFIN executive team chose to move the majority of the XIFIN team to work from home as soon as possible. The company began moving teams offsite even before the governor’s order and has successfully transitioned over 300 employees. While making this decision was no easy task, XIFIN was aided by the fact that our solutions are all truly SaaS-based. Having web-native applications removes many accessibility and usability issues, as many of our clients who have enabled their billing teams to work remotely have also found. In fact, we recently heard from one client who said their billing team has been working remotely (using XIFIN RPM) for three weeks, with zero change in productivity. Detailed reporting capabilities give the management team confidence in their staff efforts, and automation keeps correspondence and other activities flowing. We know that many labs will need to make the same decision, so with that in mind, we offer a quick checklist of remote workforce considerations:
These are unprecedented times with fast-changing circumstances. Diagnostics providers, like many other entities, face a number of challenges as they move to protect their workforce while keeping their laboratories and lab operations fully functional. It is XIFIN’s mission to help our clients succeed and get paid for the valuable work they provide. Beyond that, we are also an advocate for the industry and are very happy to provide guidance where we can.