Managed Services

A key component of XIFIN RPM, XIFIN Managed Services do the heavy lifting of maintaining the technology infrastructure, data logic, and perform all submissions, processing, and other data exchanges so that you can concentrate on optimizing your diagnostic services business.

Managed Services

Cloud-based XIFIN Health Economics Optimization Platform is ideally suited to the intense management required to keep the complex and continuously changing revenue cycle management process current, reliable, and timely.

Indeed, the failure of most billing operations can be traced to inadequate maintenance of data, connectivity, functionality, compliance rules, transaction services, reporting and infrastructure services that are seamlessly integrated throughout XIFIN RPM.

The extensive set of managed services that XIFIN performs on its clients' behalf includes the ongoing maintenance of data logic (such as ICD-10 and CPT codes, LCDs, NCDs, zip codes, Medicare and Medicaid fee schedules, remittance advice and adjustment codes, state level no-markup or disclosure rules), and daily processing and management of all online submission.

XIFIN follows a policy of "100% reconciliation" and takes full advantage of all electronic submissions, acknowledgements, and remittance advice so that organizations have the necessary visibility to identify problems and rectify them as quickly as possible. XIFIN's EDI department is the "first responder" for all rejected claim files. Our team works directly with health plans (payors) and clearinghouses to resolve all rejected claims.

Client Success Managers deliver another set of unique services not found in any other billing solution. Working with your billing and management team, these subject matter experts ensure your workflow practices are optimized for maximum efficiency and revenue performance. They employ scorecards and benchmarks to assess a laboratory's performance, and perform periodic in-depth practice reviews designed to uncover potential opportunities for growth and improvement and ensure you are taking maximum advantage of the XIFIN solution.

XIFIN's dedicated staff works tirelessly on your behalf to ensure peak system performance, which in turn generates maximized clean claim submissions, and fastest collection of cash.

"We had weeks of development time with the folks over at XIFIN. I think we did a decent job of using the experts at XIFIN. We learned a lot from how the system worked and a lot about how our processes could be changed. We were able to take the advice and help from them to streamline some of our processes from the experiences they had not only from their system but from working with their other clients."

–Michael Lorenzo, Senior VP of Operations, Pathline Emerge Pathology Services

Managed Services Videos

XIFIN Managed Services - Why EDI Means More Clean Claims
Why EDI Means More Clean Claims
Kouri Andrews, EDI Director, explains the XIFIN EDI process and how knowing at all times where a claim is leads our customers to 100% reconciliation.
XIFIN Managed Services - Navigating Through BI Successfully
Navigating Through BI Successfully
Catherine Theodore, Senior Customer Facing BI Engineer, explains the steps that XIFIN Business Intelligence takes in providing assistance to customers, ensuring they receive the most out of the system with the least amount of effort.
XIFIN Managed Services - Monitoring Laboratory Industry Changes For You
Monitoring Industry Changes For You
Carol Hall, Payor Relations Manager, describes how XIFIN monitors industry changes and requirements which takes the burden off of our customers.
XIFIN Managed Services - Clearer Visibility Through Financial Reporting
Clearer Visibility Through Financial Reporting
Tammy Lawrence, AVP Financial Management, explains the XIFIN End of Month Financial Management Package and how this industry-exclusive report can benefit your financial team.
XIFIN Managed Services - Business Intelligence for Every Level of Need
Business Intelligence for Every Level of Need
Liya Wu, Director of Information Engineering, explains the versatility of the different Business Intelligence product solutions and how they benefit XIFIN clients.