Patient and Physician
Making healthcare administration easier for patients, physicians, and their teams
Alleviating the Administrative Burden of Diagnostic Healthcare
By serving over 150 diagnostic providers and having visibility across more than 100 million unique patient records, we see how prior authorizations, reimbursement complexities, co-pays, deductibles, and unexpected out-of-pocket expenses are negatively impacting patients, physicians, and diagnostic providers.
That’s why we use the power of technology to remove as much of the administrative burden of diagnostic healthcare as possible. Our patient and physician engagement solutions give diagnostic providers and physicians more time to focus on their patients and clients; provide patients transparency to their financial responsibilities; make it easier for patients to pay for services; and facilitate access to the services their physicians are recommending.
Strategies to Improve Revenue, Patient Engagement, and Physician Satisfaction
March 14, 2019 at 11:00 AM PT
Making Patient Financial Responsibility Clear and Payment Easy
Driven by higher co-pays, increased participation in high deductible healthcare plans, and claim denials due to prior authorization requirements not being followed, patients face higher out-of-pocket expenses than ever before. Patients are now responsible for 30% of healthcare revenue, and these added expenses are a significant driver of patient dissatisfaction.
Diagnostic providers and physician offices can leverage technology to help take a potentially negative moment of patient dissatisfaction and turn it to a moment of clarity and positive engagement. The right solution can help your patients understand the impact to their wallet at the time of service and make it easy for them to pay their balance or pre-pay their portion.
At the point of service, your patient-facing team members can leverage the XIFIN patient responsibility estimator to initiate positive patient encounters. They can give patients full visibility into their out-of-pocket expense, as well as provide the ability to pre-pay at the time of service rather than wait for a bill in the mail. In turn, diagnostic providers improve their cash collections and shorten their accounts receivable cycle.Learn More
XIFIN Patient Responsibility Estimator Now Available within XIFIN RPM
Patient demographic and insurance information can be easily entered, and then all that is needed is the selection of the payor, client, and test or service ID to initiate the estimation. The patient’s financial responsibility is estimated in real time and is based on the diagnostic provider’s expect pricing schedule and the patient’s co-pay and deductible balance.
XIFIN and Glidian have provided the ability to streamline the prior authorization workflow for my team. Our verifiers are able to track their prior authorizations in real time, cutting down the turnaround time in providing decisions to our clients and patients. Integration of the tool was simple, and minimal training was needed, which makes this solution incredibly user friendly.
Director of Strategic Partnerships Baylor Genetics
Increasing Payments, Improving Patient Experience, and Reducing Labor Costs with Self-Service Options
Shrinking reimbursements and increasingly complex regulations are squeezing the profits of diagnostic providers. Leaders need to strategically consider how they may increase payments and lower costs while improving the patient experience. Interactive Voice Response (IVR) enables automated answering of incoming calls, which reduces unnecessary incoming calls to your team members and allows patients to quickly pay their bill. XIFIN RPM portals improve efficiency by delivering functionality to constituents like patients and physician offices in an intuitive web interface.
Your patients get the flexibility to access account information and make payments 24/7/365 with convenient portal and automated pay-by-phone options. And you’ll see improved efficiency and staff productivity by using our portals or implementing our easy-to-use IVR to reduce attended inbound phone calls.
Implementation of IVR Alone
Reduction in calls requiring an agent
Incremental increase in payment per patient
Implementation of Patient Portal
Reduction in calls requiring an agent
Reduction in going through the IVR
Additional incremental increase in payment per patient
Patients want engagement on their terms, and increasingly, those terms include smart mobile devices. Patients aren’t just using their smartphones to call their doctors. Millennials want to receive text messages about all aspects of care delivery, from front-office appointment reminders to back-office billing and payment options.
Automated Patient Text-to-Pay Options
Our text-to-pay solution empowers mobile phone users to take charge of their finances using the channel of communication that is most comfortable and convenient for them. Automated text messages are sent to your patients directing them to call or visit the patient portal to manage their outstanding balances.
Outbound IVR Capabilities
Our IVR capabilities offer outgoing calls and text messages to contact patients when and where they are most likely to be reached. With outbound IVR calls, you can identify the right parties and politely:
In response to text-to-pay options or outbound IVR capabilities, patients can make credit card payments and transmit other information to help them settle their accounts more quickly.
Additionally, patients may choose to transfer to your staff to provide updated insurance information, ask about upcoming appointments, or reschedule an appointment. They can also make payments or otherwise resolve their accounts.
XIFIN constantly strives to bring its clients the most innovative and practical solutions to their business problems. Critical elements of that effort are partnering with industry-leading technology companies and service providers. Below are some of our patient and physician engagement technology partners.