XIFIN iNet Portals and Web Services

With a patient portal, you can enhance patient-provider communication, improve patient payment, reduce administrative overhead, and empower patients.

24-Hour Convenience

Web portals have become the de facto standard for communicating information, giving consumers the ability to review large amounts of their data on their own schedules, and from whatever location and device is most convenient to them. For laboratories, radiology groups, and medical device companies, a patient portal is an excellent means for establishing and strengthening relationships with patients. Given the continuing trend toward higher deductible health plans that effectively shift more of the financial burden onto patients, it's never been more critical to establish strong relationships with patients.

According to McKinsey & Company, "More than 90% [of insured patients] are willing and able to pay liabilities less than $500. Yet collection rates lag well behind these levels [at 50-70%], even for relatively low-ticket payments." Patient portals help improve these statistics by providing a convenient and secure way for patients to make payments.

Of equal importance, a patient portal can simplify and speed the process of obtaining updated patient and insurance information, which in turn speeds and improves claim submission, and frees staff time for other activities.

Benefits Include:

• Increase patient payments and improve cash collections
• Reduce errors by enabling patients to correct demographic and billing data
• Improve staff productivity and streamline revenue cycle management
• Enhance patient satisfaction
• Improve patient relations by avoiding unnecessary collections efforts
• Reduce bad debt and billing costs

Benefits Include:

Capture the right information at the right time.

• Enable service center staff to inform patients of their payment responsibilities and collect payment
• Increase payment rates
• Decrease costs for bills and dunning cycles

Submit claims and receive reimbursement faster.

• Decrease errors and reduce FTE hours spent cleaning claims
• Submit a larger percentage of clean claims up front
• Reduce the quantity of error processing correspondence
• Reduce labor-intensive manually corrected, one-off updates

View a case study on how a US laboratory implemented XIFIN iNet web services within Atlas Medical’s LabWorks® to aggressively drive costs down and increase efficiency. Using the combined interoperable solution from both partners, the laboratory gains a significant increase in cash collections and a noticeable reduction its DSO and internal costs.

Minimized order entry errors

As physician offices look to meet Meaningful Use Stage 2 requirements to transmit lab orders and results electronically, laboratories have the opportunity to gain a distinct competitive advantage by offering an order entry product with XIFIN iNet web services embedded.

XIFIN's physician services enhance order entry systems with the same powerful claim scrubbing capabilities found in XIFIN RPM to ensure orders enter the system accurately.

Rev up your client portal

For diagnostic providers that have their own client portals in place but still want to leverage the advanced capabilities found in the XIFIN iNet Client Portal, XIFIN iNet web services securely delivers those capabilities, enabling maximum control over portals. Eligibility checking, test information and pricing, billing transactions, all can be made available to physician offices.

Benefits Include:

Increase the percentage of clean claims received up front.

• Increase claim submittal rate and reimbursement time, as automated claims flow through the billing process at top speed
• Reduce the volume of errors and employee time spent cleaning claims
• Lessen the quantity of error processing correspondence letters sent to physicians
• Decrease manually-corrected errors and one-off updates called, faxed, or sent in by physician offices

Improve client satisfaction.

• Reduce the need for physician office staff to reopen patient records for updates or corrections
• Decrease the amount of manual work and labor costs for physician office staff

Enhance the value of electronic order entry for both the lab and physician.

• Experience a clear cost savings due to less rework of incorrect orders
• Increase the volume of submitted claims and speed of payment

Synchronous Exchange of Data Across Internal Systems

Like all XIFIN iNet Services, these web services allow systems to instantaneously inform one another as new data become available, and to share selected data as appropriate.

Enhance Productivity of Non-Technical Staff

• Simultaneously update XIFIN RPM as account managers and client service representatives update demographic information from clients in the LIS or CRM system.
• Synchronously update XIFIN RPM as payor specialists address payor-specific issues and update payor reimbursement requirements.
• Reduce burden on billing staff to set up tests in the billing system by auto-populating test edits made by technical staff, such as updated diagnostic test configurations, options, and the addition of new tests.
• Enable client service representatives to answer routine test-pricing and billing questions without involvement of billing staff by providing them direct, controlled, access to appropriate information in XIFIN RPM.

Read a use case where a national lab is using XIFIN iNet Internal / External Web Services to synchronize data between its SAP Customer Relationship Management (CRM) system and the XIFIN system. This has allowed thousands of billing records per month to be automatically updated, which translates to fewer errors and less time spent on file maintenance.