Lee Ann Nichols
Chief Customer Officer
Lee Ann Nichols has more than 25 years experience in the laboratory industry with expertise in revenue cycle management and operations. She has held several senior level positions throughout her career including previous roles at as director of revenue cycle strategy and director of molecular diagnostic services. Before XIFIN, Lee Ann was president of West Pacific Medical Laboratory (WPML). Under her leadership WPML converted its accounts receivable system to XIFIN RPM and increased cash collections by 27%; oversaw the opening of 40 patient service centers and achieved significant year over year growth. Previously, Lee Ann worked at Westcliff Medical Laboratories (now owned by LabCorp) and also held several positions at Watson Medical Laboratories including chief operations officer. Lee Ann is a former member and secretary of the California Clinical Laboratory Association.