Notal Vision Diagnostic Clinic Implements XIFIN RPM to Improve Claim Accuracy, Timely Reimbursement and Patient Experience

The first ophthalmic home diagnostic services company upgrades revenue cycle management platform to provide a better patient experience and prepare for business growth

SAN DIEGO, Calif., — August 19, 2020 — Today, XIFIN has announced a collaboration with Notal Vision Diagnostic Clinic, a leading healthcare provider of ophthalmic remote patient monitoring services, to improve claim accuracy and timely reimbursement. By adopting XIFIN’s revenue cycle management solution and services, Notal Vision is the first ophthalmic home diagnostic services company to use XIFIN technology and expertise to provide a better patient experience and prepare for business growth.

“We chose to partner with XIFIN because they offer unmatched industry intelligence and more than 20 years’ experience with claims data,” said Barbara Benedict, VP Diagnostic Clinic Strategy & Operations at Notal Vision. “We are a patient-first organization, so having a partner who has proven performance in streamlining the end-to-end billing process and patient experience is a key to our success.”

The Notal Vision Diagnostic Clinic currently monitors over 6,500 patients with the ForeseeHome intermediate dry age-related macular degeneration (AMD) monitoring program in a market space of 3.8 million diagnosed patients. The entirely remote program has come into the spotlight with advent of the pandemic, Notal Vision’s clinic seeing a 70% increase in patient referrals since February. The clinic is also preparing for the introduction of a new remote monitoring service with a home-based optical coherence tomography (OCT) device. The system will help address the high unmet monitoring need for physicians and their patients alongside treatment for wet AMD. Employing XIFIN’s expertise now will help the clinic appropriately scale to meet the increased claim and payor needs that will inevitably follow the expanded remote monitoring services.

Configured for Notal Vision’s one-of-a-kind ophthalmic monitoring services, XIFIN RPM allows the Notal Vision Diagnostic Clinic to leverage expanded billing options, including paper invoice suppression, patient notification letters and interactive statements. The platform’s portals allow Notal Vision to more effectively support both patients and clients by enabling them to determine insurance eligibility, estimate out-of-pocket costs, submit supporting documentation and promote enhanced communications and data exchange capabilities.

The Notal Vision Diagnostic Clinic uses XIFIN RPM’s next generation business intelligence capabilities, which offer additional, scalability, flexibility and speed. The platform’s AI capabilities paired with XIFIN Advanced Analytics also provide financial insights faster, greater long-term trend analysis and can pinpoint revenue cycle workflow efficacy opportunities.

“With the ongoing COVID-19 pandemic and the increased role remote monitoring services are playing in the patient care journey, the ability to nimbly scale and provide a complete set of services that suit how patients engage today is critical,” said Kyle Fetter, Executive Vice President & General Manager of Diagnostic Services, XIFIN. “We developed XIFIN RPM with features that give diagnostic providers like Notal Vision the robust automation, visibility and flexibility necessary to adapt to changing market demands and patient expectations. Capitalizing on an outsourced service model will enable Notal Vision to streamline its billing processes, improve the patient experience, and focus on advancing precision eye care.”

XIFIN RPM is a transformative revenue cycle management (RCM) platform that features robust automation, enhanced portals, advanced analytics, and artificial intelligence (AI) options that diagnostic providers can use to respond to increasing market demands, patient expectations and reimbursement challenges. The latest version of XIFIN’s flagship RCM platform – which can be used in-house or as an outsourced model – optimizes cash collections, enables real-time connectivity and error correction, and provides enhanced self-service for patients and physicians.


XIFIN is a health information technology company that leverages diagnostic information to improve the quality and economics of healthcare across its portfolio of solutions, including revenue cycle management, laboratory information systems, precision medicine informatics and digital pathology consultation services. Its cloud-based platform offers real-time connectivity, workflow automation, data exchange and actionable insights, linking healthcare stakeholders in the delivery and reimbursement of care. To learn more, visit, follow XIFIN on Twitter and LinkedIn, or subscribe to the XIFIN blog.


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