Providers Rate XiFin 1st in Lab Support and RCM Outsourcing, a Clean Sweep for Overall, Hospital, Diagnostic, and Pathology Categories

The results are in for the industry’s premier independent analysis of revenue cycle management (RCM) vendors and XiFin is the clear winner. The Black Book Research 2021 Laboratory Support and Revenue Cycle Management Outsourcing report ranks 20 RCM vendors on 18 critical performance criteria, based on validated survey results from 1,570 users. XiFin earned top scores for overall mean, 10 individual performance criteria, and multiple aggregate ratings by respondent type, including Hospital & Health System, Diagnostic & Ancillary Providers, and Pathologists/Physician Practices.

Individual Vendor Key Performance: Outsources, Managed Diagnostic/Laboratory RCM Vendors
Table 3: Raw/Aggregate Satisfaction Scores 2021  All Respondents

Figure 2: Key to Raw Scores

XiFin was the only vendor that earned a green “overwhelming satisfaction” designation from providers in all 18 criteria.

Black Book states “the 18 operational excellence key performance indicators are completely from the perspective of the client” and validated survey responses are “independent and unbiased from vendor influence.” Respondents ranked XiFin highest for 10 KPIs including:

• Innovation and optimization
• Trust, accountability, transparency, ethics
• Strategic alignment of vendor offerings to provider goals
• Client relationships and cultural fit 
• Customization
• Reliability
• Data security, patient privacy, and backup services
• Best of breed technology and process improvement

Beyond the overall mean score, XiFin ranked highest among specific provider groups, including Hospital & Health System, Ancillary & Diagnostic Facilities, and Pathologists/Physician Practices. A breakdown of user respondents by organization type is as follows:

2021 Survey Response Rates by Practice/Organization Type
Validated System Users

View the full report to learn more about individual criteria ratings, responses by provider type, survey methodology, and more.

See the full report

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