Integrated Health System-based Laboratory Network Adopts XiFin^® Empower RCM Embedded-AI Exception Processing to Reduce the Time it Takes to Fix Errors

EP Workgroups were developed to leverage XiFin Empower AI to quickly determine the probability of reimbursement on a claim with an error, prioritize the claim based on parameters such as dollar value and timely filing deadlines, and assign the claim to the team member with the most success working those types of claims to optimize reimbursement.

Key Results

• The time it takes to fix errors has been reduced by more than 40%.
• Delays are avoided. Team leads no longer run and sort reports or assign exception spreadsheets to team members. Team members have their work queues ready at the beginning of every shift.
• The process is more efficient. Team members can concentrate on working exceptions and multiple touches on the same accession are minimized.
• There is greater visibility into the process. It is easier to monitor the volume of exceptions being completed.
• Managers can better measure and track team productivity.

Click below to read the full success story and learn how XiFin’s embedded AI Exception Processing increased productivity and reduced the time it takes to fix errors.