Serving an area of eight million people, Northwell (formerly North Shore-LIJ) delivers world-class services designed for every step of the health and wellness journey. Northwell offers both routine and specialty testing services to physician practices, network and non-network hospitals, nursing homes, and the bio-medical industry.
Northwell is focused on providing its clients with exceptional service, high quality diagnostic results and a quick turn-around for both test results and inquiries. In 2004, then-North Shore-LIJ Laboratories decided to bring its billing system in-house by implementing XIFIN RPM. The team selected XIFIN because it wanted more control over its billing process without the time and investment required for other in-house billing systems. The XIFIN system has been tailored to meet Northwell's specific needs and team members appreciate that they can manage important, client-facing activities themselves while continuing to outsource other parts of the billing and reimbursement process.
Northwell Health Laboratories has found the XIFIN system suits its needs well and has grown with them. "Not only is XIFIN a business partner, they're a colleague in what we do. It's transparent to us. XIFIN is part of [us] in what we do every day," said Richard Tesoriero, AVP, Northwell Health Laboratories.
Tesoriero also called out the benefits of the XIFIN Business Intelligence capabilities to help Northwell identify and resolve root causes and avoid repeatedly fixing problems that have the same source. He also notes the value of the XIFIN metrics to help evaluate Northwell's performance versus industry benchmarks, as well as web services that enable Northwell to seamlessly connect with its order entry and results systems. Having built-in connectivity to the ordering system affords Northwell the ability to proactively identify and resolve issues upfront and maximize the submission of clean claims.