2011 MEDICARE CONTRACTOR PROVIDER SATISFACTION SURVEY (MCPSS) – SIXTH ANNUAL ADMINISTRATION

CMS has launched its annual Medicare Contractor Provider Satisfaction Survey (MCPSS). The survey offers Medicare FFS providers and suppliers an opportunity to give CMS feedback on their interactions with Medicare FFS contractors related to seven key business functions: Provider Inquiries, Provider Outreach & Education, Claims Processing, Appeals, Provider Enrollment, Medical Review, and Provider Audit & Reimbursement. As a result of past survey responses, Medicare FFS Contractors have implemented changes to improve their communication processes and education & training of their staff. The survey was sent to a random sample of approximately 30,000 Medicare FFS providers and suppliers. The respondent can be anyone within the provider’s organization that is knowledgeable of the Medicare claims process and is designated to respond to the MCPSS including but not limited to the Business Office manager, Revenue Cycle Director or Medicare Biller. CMS encourages providers and suppliers to complete the survey on the Internet via a secure website. Other modes of participation are available by mail, fax, or telephone. It will take no more than 20 minutes. SOURCE: LEARNRESOURCE-L EMAIL UPDATE, NATIONAL INSTITUTES OF HEALTH, U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES DATED MARCH 1, 2011