Authorization numbers for PA requests are no longer case-sensitive in the Provider Healthcare Portal

Indiana Health Coverage Programs (IHCP) notified providers in IHCP banner page BR201718 that the Provider Healthcare Portal (Portal) required the use of UPPER-CASE letters when keying the alphabetical characters of an authorization number associated with a prior authorization (PA) request. An authorization number that included lower-case alpha characters returned no search results. This issue has been resolved. The Portal now allows users to enter PA authorization numbers using lower-case or upper-case alpha characters. Entries keyed in lower-case are now automatically converted into upper-case by the system.