CMS To Conduct the 2011 Medicare Contractor Provider Satisfaction Survey (MCPSS)

CMS is listening and wants to hear from you about the services provided by your Medicare Fee-for-Service (FFS) contractor responsible for processing and paying your Medicare claims. CMS is preparing to conduct its annual MCPSS. This survey offers Medicare FFS providers and suppliers an opportunity to give CMS feedback on their interactions with Medicare FFS contractors related to seven key business functions: Provider Inquiries, Provider Outreach & Education, Claims Processing, Appeals, Provider Enrollment, Medical Review, and Provider Audit & Reimbursement. The survey will be sent to a random sample of approximately 30,000 Medicare FFS providers and suppliers. Those who are selected to participate in the 2011 MCPSS will be notified starting in mid-December. If you are selected to participate, please take the time to complete this important survey. CMS encourages participation in the survey on the Internet via a secure website. It will take no more than 20 minutes.