IHCP Provider Bulletin

Provider Healthcare Portal Updates:

Provider Healthcare Portal

• Updated information throughout the module to reflect that delegates can be authorized to add, modify, and deactivate delegate accounts
• Updated Figure 17 – My Home Page Features and Table 1 – My Home Page Feature Descriptions
• Added the View Provider Profile Information section
• Updated the Presumptive Eligibility Changes and Presumptive Eligibility Application sections
• Added for users to retain their tracking numbers in the Check Status section
• Updated the steps in the Eligibility Verification Request section to reflect the new Portal process
• Updated Table 3 – Coverage Detail Panels
• Added instructions for indicating emergency services for the dental claim in the Claim Information Section
• Updated the Claim Note Information sections to add that claim notes should be used, if needed
• Clarified information in the Other Insurance Details and Other Insurance for Service Details sections for the institutional claim and Other Insurance for Service Details section for the professional claim
• Updated the Claim Information Section regarding hospital date fields and how to indicate pregnancy on the professional claim
• Updated the Service Details section to include how to indicate emergency services on the professional claim