New Features for Voided Prior Approval Requests

A PA request may be voided in NCTracks for several reasons. The reason a PA request was voided will now be available in the details of a PA inquiry performed through the secure provider portal. The void description will help providers understand why the PA request was voided, so they can determine how to proceed.

Source: https://www.nctracks.nc.gov/content/public/providers/prior-approval/PA-announcements/New-Features-for-Voided-PA-Requests.html