New Functionality in Interactive Voice Response (IVR) System

Providers who call 1-888-TRIWEST (888-874-9378) now have the ability to check detailed claims information over the phone. This new functionality gives you the ability to obtain the information you need 24/7 without the assistance of a customer service representative. The IVR will provide information on up to five matching claims. Detailed claim and check information is given on paid and reprocessed claims. More complex claim situations are identified by the system and routed to a claims Customer Service Representative (CSR) for additional assistance. If a claim is not found, you will receive a message that no claims were found with that specific billed amount and beginning date of service. If it was recently submitted, please allow 30 days from the date of service for processing.