Paper Claims Elimination Mandate
October 24, 2016Effective October 1, 2016, the Department of Social Services (DSS) will no longer accept paper claims for processing. DSS is directing this change as a means to provide a more streamlined and cost effective method for reimbursement for the Connecticut Medical Assistance Program. Paper claims submitted to Hewlett Packard Enterprise on or after October 1, 2016 will be returned to the provider. P.O. Boxes 2941 and 2961 will no longer be valid as of this date. The only two exceptions for accepting paper claims are: out of State providers who currently submit paper claims and any provider claims that are submitted to Hewlett Packard Enterprise for special handling.