Providers Randomly Selected to Participate in the Medicare Contractor Provider Satisfaction Survey (MCPSS) Urged to Respond

CMS will ask approximately 30,000 Medicare FFS providers and suppliers to participate in the Medicare Contractor Provider Satisfaction Survey. The MCPSS that is conducted annually by CMS is designed to collect quantifiable data on provider satisfaction with the performance of Medicare FFS contractors. The MCPSS offers Medicare FFS providers an opportunity to give CMS valuable feedback on their satisfaction, attitudes, perceptions, and opinions about the services provided by their respective contractor. Survey questions focus on seven key business functions of the provider-contractor relationship:

• Provider Inquires
• Provider Outreach & Education
• Claims Processing
• Appeals
• Provider Enrollment
• Medical Review
• Provider Audit & Reimbursement

The MCPSS enables CMS to hear provider concerns, monitor trends, improve contractor oversight, and increase efficiency of the Medicare program. The MCPSS provides contractors with more insight into their provider communities and allows them to make process improvements based on provider feedback. CMS will analyze the 2010 MCPSS data and release a summary report on the CMS website in the summer of 2010.