The 2010 Medicare Contractor Provider Satisfaction Survey (MCPSS) Results Are Now Available (Part A and B)

CMS has completed the administration of the 2010 Medicare Contractor Provider Satisfaction Survey (MCPSS). The MCPSS that is conducted annually by CMS is designed to collect quantifiable data on provider/supplier satisfaction with the performance of Medicare FFS contractors. The survey measures the level of satisfaction providers and suppliers experience with this contractor-provider relationship, which is a requirement of the Medicare Prescription Drug, Improvement and Modernization Act of 2003 (MMA). The survey questions focus on seven key business functions provided by the Medicare FFS contractors: Provider Inquiries, Provider Outreach & Education, Claims Processing, Appeals, Provider Enrollment, Medical Review, and Provider Audit & Reimbursement. A random sample of over 33,000 providers was selected to participate in this year’s survey. Providers were asked to rate their satisfaction with services provided by the Fee-for-Service (FFS) Medicare contractors. Of all providers who responded, more than 69 percent stated they were satisfied or very satisfied with their contractor’s overall performance. Approximately 13 percent stated they were dissatisfied or very dissatisfied. From the results, CMS is able to identify the contractor services that providers value the most, as well as areas that need improvement. CMS will use this information to encourage process improvements with the FFS Medicare contractors.

Source: https://www.cms.gov