Analytics to Outcomes: Optimizing Outpatient RCM Performance
Hospitals and health systems rely on both inpatient and outpatient care models, each with unique challenges. Inpatient care struggles with high costs and staffing constraints, while outpatient care faces competition and rising consumer demands. As care increasingly shifts to outpatient settings, financial optimization is essential for sustainability. Outpatient departments, including clinical labs, pathology, radiology, and imaging, play a critical role, requiring distinct KPIs to gauge financial performance, identify opportunities for improvement, and optimize reimbursement. Join this HFMA-hosted member webinar (view membership info) to explore building a scalable analytics strategy that drives informed decisions, growth, and profitability.
Learning Objectives:
- Craft an outpatient analytics and reporting strategy to empower informed decision-making, leveraging benchmarking, KPIs and a performance scorecard
- Architect a sustainable data framework that scales with your organization
- Create a market assessment program to help your organization understand market share and referral patterns, which drives community outreach and business growth
- Cultivate actionable insights and accurately forecast financial performance by monitoring and modeling expected pricing, analyzing denial trends and assessing profitability from clients and referring providers
- Define and link fundamental and advanced metrics to broader measurement of financial performance and health
Speakers
Brian Kemp
VP Strategic Revenue Cycle Operations and Initiatives,
XiFin, Inc.
Brian has 25+ years of experience in financial management and business operations. He joined XiFin as Vice President of Strategic Revenue Cycle Operations and Initiatives for outsourced billing services. In this role, Kemp leads the outsourced billing team for hospital outpatient clients, among others. Prior to joining XiFin, Kemp has held several leadership roles in the healthcare sector–most recently leading the Laboratory Outsourced Billing group at Change He holds a BBA in accounting from the College of William and Mary, in addition to an MBA in Marketing and Operations from Indiana University.
David Giso
Senior Director of RCM,
XiFin, Inc.
A graduate of Siena College, Dave has 29 years of practice management, administration, revenue cycle, healthcare finance, analytics, and client management experience. During his career, he cultivated expertise gleaned from extensive experience work converting billing systems, denials management, and relationship-building with physicians and C-suite executives. He has led and onboarded RCM teams and implemented and managed customers and teams across multiple specialties, driving improvements in performance, collections, and automation, while reducing AR metrics and heightening satisfaction.
Stephanie Denham
Associate Vice President, RCM Systems and Analytics,
XiFin, Inc.
As AVP of RCM Systems and Analytics at XiFin, Stephanie is responsible for onboarding new clients and ensuring a best-in-class implementation. With 15+ years of experience in finance and revenue cycle management, she has abundant knowledge about RCM best practices and implementation considerations for diagnostic providers. Prior to joining XiFin, Stephanie was Director of Client Management at Change Healthcare (formerly McKesson), where she was the point of contact for large, private pathology practices. Her background includes being the Director of RCM at McLeod Health, overseeing RCM activity for 60+ practices.
Details
Event Type
WebinarWhen
January 28, 202512:00 PM - 01:00 PM (UTC - 08:00 PST)