Improved Productivity and Cash Flow

Affiliated Medical Services (AMS) Reference Lab operates as an independent laboratory and is part of the Via Christi Health System. The company’s mission is to continuously add and improve valuable services to meet the needs of patients and clients throughout Kansas. The AMS staff of highly competent and dedicated employees, under the direction of board certified pathologists, provides laboratory test results and valuable consultation services to regional hospitals, clinics, nursing homes, industry, and physicians.

AMS recognized that the legacy billing system it was using was unable to keep up with the volume and frequency of changes required for effective and efficient billing and reimbursement-particularly those changes associated with Medicare. One of the first things that attracted AMS to XiFin was the cloud-based business model that requires no hardware investment or maintenance. The second thing was the system’s ability to always be current and seamlessly incorporate frequent changes to accommodate new codes, standards, and regulations.

AMS experienced great support from the XiFin team during the system implementation and began to see cash flow improvements within the first six months. The billing staff’s productivity soared with the new system and AMS now processes more orders with fewer billing staff. With the XiFin automated error identification and resolution, the AMS team only has to investigate exceptions, which the team has found to be tremendously valuable. It can also now more easily uncover and fix root causes to avoid future errors.

AMS also finds value in XiFin web services, which can connect electronic medical records (EMRs) kept at the ordering physician’s office with the order, billing and reimbursement processes. Invoices and patient statements are also now all managed electronically. XiFin’s unique approach to nursing home census data is also providing value to AMS. Overall, XiFin RPM makes billing work smarter for AMS and the lean and efficient AMS team no longer has to spend time and effort tracking down information with payors or its IT department.