Success Story: Luminis Health Imaging Transforms RCM Performance
Luminis Health Imaging, a multi-site outpatient imaging provider operating in one of the nation’s most complex regulatory environments, transformed its revenue cycle management (RCM) performance. To address growing operational complexity, the organization selected XiFin® Empower RCM and outsourced billing services to streamline workflows, improve reporting visibility, and enhance financial outcomes.
The result was a more data-driven, efficient RCM operation that supports both stronger financial performance and high-quality patient care.
Key Results:
- 9% reduction in accounts receivable aged over 120 days
- Significant decrease in prior authorization and medical necessity denials
- Faster prior authorization turnaround times
- Cleaner first-pass claims and improved billing accuracy
- Increased cash collections and accelerated speed-to-cash
- Reduced aging AR reserves, improving operating margin
- Coding accuracy consistently between 95% and 100%
- Enhanced analytics enabling proactive decision-making and better financial visibility
We have always been a very successful business. What changed was how we managed the RCM partnership—and that’s where we’ve seen real gains.
Karen Scott
Vice President of Imaging, Luminis Health Imaging
At-A-Glance
Luminis Health Imaging is part of Luminis Health, a nonprofit health system serving communities across central and eastern Maryland. Luminis Health Imagine supports the health system's mission to enhance the health of the people and communities it serves by providing accessible, high-quality diagnostic imaging services in outpatient settings.