News & Events Press Release

XiFin Earns #1 Ranking for Laboratory and Radiology Revenue Cycle Management Solutions in 2025 Black Book Research Survey

July 28, 2025
XiFin named #1 client-rated RCM for laboratories and radiology practices in Black Book Market Research report.

Seventh Consecutive Year of Recognition Demonstrates Company’s Commitment to Innovation and Customer Success Across Key Performance Indicators

XiFin®, Inc., a leading provider of intelligent revenue cycle management (RCM) solutions for diagnostic and ancillary healthcare services, today announced that it has once again been recognized as the top-ranked provider for laboratory and radiology RCM solutions by Black Book Market Research in its 2025 customer satisfaction survey.

“XiFin consistently achieves top user scores, far surpassing customer expectations and standing out as the highest-rated RCM solution provider among physicians and staff in laboratory and radiology centers of excellence.”

—Doug Brown, President of Black Book Research

This latest distinction reinforces XiFin’s legacy of leadership and marks the company’s seventh consecutive year earning top honors from Black Book Research for its XiFin Empower RCM solutions for diagnostic and ancillary services. Empower RCM integrates advanced automation, sophisticated analytics, and expert services to address the unique intricacies of medical reimbursement, regulatory compliance, and patient engagement, enabling providers to strengthen their bottom line and improve patient care delivery.

Based on Black Book Research’s Q4 2024 through Q2 2025 surveys, XiFin and Empower RCM received the highest scores across key performance indicators (KPIs), including increasing reimbursement rates, delivering actionable analytics, reducing claim denials, and accelerating claims resolution times.

“XiFin consistently achieves top user scores, far surpassing customer expectations and standing out as the highest-rated RCM solution provider among physicians and staff in laboratory and radiology centers of excellence,” said Doug Brown, President of Black Book Research. “In addition to stellar financial KPIs, the company was recognized for its exceptional strategic alignment with client goals, innovation, operational optimization, cultural fit, advanced technology improvements, as well as for its commitment to trust, accountability, transparency, ethics, customization, reliability, and brand image.”

In the laboratory services category, XiFin was recognized for its innovative, AI-enabled, automation-driven revenue cycle management platform and superior managed services that enable providers to improve financial performance. Top-scoring KPIs include increasing reimbursement rates (90%), enhancing coding accuracy (89%), and improving claims resolution time (88%).

In radiology, XiFin earned the #1 ranking for its ability to deliver tailored solutions that address the unique operational and financial needs of imaging providers. XiFin led all vendors in improving reimbursement rates (92%), reducing claim denials (85%), and providing actionable analytics (88%) that empower radiology practices to make data-driven business decisions to improve financial performance.

“As providers face ongoing regulatory complexity, shifting reimbursement models, and growing demand for timely and actionable insights, they need more than just technology… They need a true partner,” said Lâle White, XiFin Executive Chair and CEO. “At XiFin, we’ve leveraged our deep data assets to build and embed advanced AI directly into our platform, delivering real-time intelligence and automation that outperforms bolt-on AI solutions. This recognition from Black Book, based on direct user ratings, underscores our commitment to empowering customers with the data, intelligent automation, and deep expertise they need to effectively navigate today’s challenges, optimize revenue performance, and ultimately enhance patient care.”

Black Book Research’s annual survey utilizes 18 qualitative key performance indicators to evaluate vendor performance from the perspective of healthcare provider clients, emphasizing customer satisfaction, operational excellence, and technological innovation.

This latest recognition builds on XiFin’s legacy of industry leadership, with XiFin consistently earning prestigious accolades spanning innovation, client satisfaction, and workplace culture, including:

About XiFin

XiFin is a healthcare information technology company that empowers organizations to navigate an increasingly complex and evolving healthcare landscape. Leveraging AI-enabled technologies and services, the XiFin Empower platform delivers enhanced operational efficiency, increased productivity and workflow automation. Our comprehensive set of solutions—spanning revenue cycle management, clinical workflow enablement, laboratory information systems, and patient engagement—provides healthcare organizations with the tools they need to achieve financial strength, optimize operations, and implement industry-leading strategies. XiFin Empower solutions deliver THE POWER TO DO GOOD® so that healthcare organizations can do more good for more patients. Visit www.XiFin.com, follow XiFin on LinkedIn, or subscribe to the XiFin blog to learn more.

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